Waterberg Game Lodge

I enjoyed my stay. I'd go back any day

Pros: The place is clean and quite. The staff is super welcoming and friendly

Cons: WiFi connection didn't reach our room

Best experience

Pros: The staff were outstanding: attentive, caring, and always focused on delivering a personalised experience. The game drive was exceptional—without a doubt, the best experience ever. 100%.

Cons: The 30-minute gravel road to the place was quite a surprise. If I’d known about it, I would’ve used a different car.

Pros: The hosts Salome and Ockert was stunning very attentive and assisted with everything Friendly and helpful

The experience was beyond my expectations. Very friendly hosts and the overall experience was fabul

Pros: The hosts were very attentive. They gave us a very memorable experience.

Cons: The parking. There needs to be more shaded parking.

Fantastic break time

Pros: Hike with games Intermittent internet = good rest Delicious food

Cons: Limited activities within the camp, but there is plenty of life onto the pond with hippo and birds

Overall, the stay was amazing.

Pros: Everything from the hosts, to the room, the food and the lovely safari walk guide… everything was exceptional. I would definitely recommend a stay here.

An amazing place for a tranquil break away, with great hosts!

Pros: Absolutely amazing stay! Very peaceful and tranquil. The hosts were so welcoming. The touch of home cooked meals was amazing. Overall a great place to go if you want some relaxing downtime 👌🏼👌🏼👌🏼

A hidden gem!

Pros: What a lovely place!!! Peaceful, beautiful, clean. The hosts were excellent, the food was delicious, the game drive personalised and the massage was amazing. It was just the peaceful getaway I wanted for my birthday.

Cons: I loved everything… even Lucy the dog!

Peaceful, relaxing & beautiful getaway

Pros: Ockert and Salomie are brilliant hosts. The welcome we received from them changed our view about the lodge instantly, as we had a few doubts and negativity about the booking (See negatives below). They are professional, friendly and warm-hearted people for which nothing is an effort. They listened patiently to our concerns/comments and input. (Issues that that I can't list all of them below, as there is a limit to the number of letters I can type). Lebo and Rachel were friendly and helpful. We enjoyed the game drives and nature. The rooms are nice and clean with a beautiful view of the dam and mountains. The food was amazing, and the portions were more than enough. The lodge has enormous potential to become another 5 star lodge in South Africa. It is a peaceful and relaxing getaway.

Cons: My initial positive feeling about the lodge at time of booking, changed when we were asked closer to arrival, if we are still planning to stay at the lodge, as we are the only people booked for that time. If we were to cancel, the Lodge might be used for personal entertainment. If you know that that time of the year is not busy, then I suggest you don’t allow for bookings to be made. It immediately made us feel unwelcome. I requested to pay earlier and was told that it is not really how the Lodge work, but I will be sent a link. I had to follow up a few times to receive the link. When we arrived at the gate, we called the number provided on the gate, to which I was asked if I am sure we are at the right place. I don’t think I would have called a random number and again didn’t appreciate the way we were treated. The information about the lodge on Booking.com is limited and in most instances incorrect/inaccurate. This information has been an incorrect since Jun 23 (towels and linen at extra cost as one of many examples) and yet to be corrected. We watched a few movies on the large TV while it was raining, however, I had to use my own Netflix & DSTV login to be able to watch anything. Very relieved that it was only three of us at the lodge in this instance. I read through the other questions about the lodge on Booking.com and can state that if proper information is provided on the website, the majority of questions wouldn't have been asked. In example, information about the game drives/walks are missing completely. In short, if I had to rate the lodge on my interaction with Kevin & the information on website, it would have only been negative with poor rating. Ockert and Salomie changed everything, and Kevin can learn a thing or two from them in terms of hospitality. The tourism industry in SA is big and there is a lot of competition and if it weren’t for Ockert & Salomie, we wouldn't have recommended the Lodge to anyone.

We enjoyed a three night stay at Waterberg Game Lodge and had a thoroughly relaxing time.

Pros: The resort was beautiful, comfortable and peaceful. We loved being able to bring our dogs with us and really appreciated the relaxed acceptance of pets. The meals were varied and absolutely delicious and the hosts were friendly and accommodating. A really lovely holiday!